DELIVERY AND RETURNS POLICY
All our products are in stock and shipped
same-day if the order is placed before 4pm. Orders placed over the
weekend are despatched on Monday(Bank Holiday’s excepted).
For parcels under 30kgs, we provided a 24 or 48 hour tracked delivery service, please provide us
with your mobile number so that your shipping information may be sent to
you direct as soon as your purchase has been shipped.
For Pallets we provided a 24 or 48 hour tracked delivery service, please provide us with your mobile number so that the haulage company can call you to arrange a convenient time for delivery.
Please contact us for offshore Scottish highlands and European shipping prices.
We have a 14 day returns policy
If there is a problem with your purchase please call us right away on 01487 773 275 anytime before emailing.
14 Days Peace of Mind Guarantee – If you are not happy with anything just
send the item back in its original re-sellable condition along with all
its packaging and we will refund your money excluding any postage costs.
If the postage was free for the item there will be a deduction of £10
from Refund. Please note buyer is responsible for return postage costs
regardless of the reason of the return. Any damage to the item must be
reported at the time of delivery to the driver, you may ask the driver
to wait while you open the box to confirm the item etc is ok (not
broken) it will only few seconds to check this. The shipping company do
not accept any damage claims made unless the damage is reported to the
driver at the time of delivery. We will not be able to issue refund or
get a replacement for you if the damage is not reported to the driver at
the time of delivery. Thank You for your co-operation in this matter.
If you did signed for the item as damaged:
Our address for returns is
F.P. Trading Ltd
Please let us know when you have posted your return item and email us your
return tracking number , so we can confirm receipt more quickly.
Your product will be thoroughly tested for manufacturing defects, then we
will be able to offer you a repair or exchange at our discretion.